How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email refunds@siatra.lt to request a refund and we will assign you a tracking #.

2. Mail your returned item to:
Returns & Exchange Department
Siatra International, UAB
Metalo g. 10
Vilnius  LT-02190
Lithuania
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Return Exceptions

Instruments that has been used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must Exchange the item within 30 days of your purchase.